1.Russia shipping mode using “AliExpress Saver Shipping(Seller’s Shipping Method)” or “ePacket”,Both of they can get tracking information.
2.You receive the item should taken 15-45 work days（Brazil is 50-60 days). If you have not received your shipment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
3. Our default shipping is China Post Ordinary Small Packet Plus, single orders over 5dollars we will send China Post Registered Air Mail.
China Post Ordinary Small Packet plus Tracking information is not available.
China Post Registered Air Mail Tracking information is available.
The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
2. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.
We maintain high standards of excellence and strive for 100% customer satisfaction!
1.We request that you contact us immediately befoere you give us neutral or negative feedback.(1-2 days to give you a reasonable satisfaction with the solution)
2.If you like this product, please give us all 5 stars
Question: I am not sure about the size ?
Answer: Do not worry,please tell us the size of your dog , we will suggest the size for you !
Question: When will you send my order ?
Answer: We usually send your order out in 2-5 days.
Question: When time is ending and I do not get my parcel,What should I do ?
Answer: Send us a message to extend the protection for you.
Question: When I get the parcel,the item is broken or have other problems.What should I do ?
Answer: Please contact us as soon as possible and 1-2 days later to give you a reasonable satisfaction with the solution.